Delegation allows a manager to control processes through other people. Delegation is essential because you can't do everything. If you want your business to function properly, you must delegate. Unfortunately, as we shall see, there is a considerable difference between delegating, and delegating well.
The process of delegating effectively and comfortably will involve a number of elements:
- identifying your own attitude towards, and style of, delegation;
- learning to give up responsibility for a task whilst retaining control;
- practising the types of behaviours which demonstrate trust;
- selecting and matching the task to the employee; and,
- clearly setting out the contract within the delegation process.
There are a number of good reasons for delegating:
- You can't do everything. In as much as this is true, it is amazing that managers don't spend more time learning to delegate.
- It is a good method of staff development. Development is something that employees must learn to do for themselves.
- It is a way to prevent employees from becoming demotivated. It is very demotivating to be selected and trained for a job, only to find that you are not trusted to do it unless you are being watched all the time.
- There are issues about the management of time, location and organisational product diversity. If a business is going to grow, it is likely to take up more of all of these. The business may open other branches or sites that will cut in on time resource because of travel. More products or services may be offered as the business develops, and this diversity means that delegation must be practised because one person or group of people will not be able to carry out all of the necessary tasks.